Shipping policy

Shipping & Delivery

At Frontfoot, we are committed to providing reliable shipping and a smooth shopping experience for every customer.

Orders are typically processed within 3–5 business days, excluding weekends and public holidays.

For orders shipped within the United States, estimated delivery is 7–12 business days from the date of purchase, including order processing time.

We offer FREE standard shipping on all U.S. orders, with no minimum purchase requirement.

Delivery times are estimates and may occasionally be affected by increased demand, customs processing, weather conditions, or shipping carrier delays beyond our control.

Order Processing

Once your order has been placed and payment has been confirmed, it will enter our order processing system.

Orders are generally prepared and processed within 3–5 business days.

After your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided when available.

Please ensure your shipping address and contact information are correct before completing your purchase.

Shipping Rates

United States

  • Standard Shipping: FREE

  • Order Processing: 3–5 business days

  • Estimated Total Delivery: 7–12 business days from ordering

Shipping is free for all Frontfoot packs delivered to eligible U.S. addresses, including single-pair orders.

For shipping destinations outside the United States, available options, rates, and estimated delivery times, if offered, will be displayed during checkout.

Order Tracking

Once your order has shipped, you will receive an email confirmation with tracking details when available.

You can find tracking information and instructions on our website:

https://www.frontfoot.store/pages/track-order

If you have trouble locating your order or tracking information, please contact our customer support team.

When contacting us, include your order number and the email address used during checkout.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, certain circumstances may result in unexpected delays.

These may include:

  • High order volumes

  • Customs clearance or inspections

  • Carrier transportation delays

  • Severe weather conditions

  • Public holidays

  • Unexpected logistical disruptions

If your order experiences a significant delay, please contact our customer support team so we can review the shipping status and assist you.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to update your shipping details before dispatch. However, once an order has been shipped, address changes cannot be guaranteed.

Additional shipping costs may apply if an order must be reshipped due to an incorrect address provided by the customer.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check your mailbox, delivery location, and surrounding areas.

We also recommend contacting the shipping carrier to confirm the delivery details.

If you are still unable to locate your package, contact Frontfoot customer support with your order number and tracking information.

We will review the circumstances and assist with an appropriate resolution.

Cancellation Policy

We begin processing orders shortly after they are placed to ensure efficient fulfillment.

You may request an order cancellation before your order has been shipped or entered final fulfillment processing.

Once an order has been dispatched, cancellation is no longer possible through our fulfillment system.

If your order has already shipped, you may contact our support team regarding available return options under our 30-day return policy.

Cancellation requests must be submitted through our official contact page.

Return Policy

At Frontfoot, your satisfaction is important to us.

We offer a 30-day return and satisfaction guarantee beginning on the date your order is delivered.

If your Frontfoot Sleeve is not right for you, please contact us within 30 days of receiving your order.

To initiate a return, customers must contact our support team and receive return instructions before sending any products back.

Unauthorized returns sent without prior approval may not be accepted.

Return shipping costs for standard returns are generally the responsibility of the customer unless otherwise agreed or required by applicable law.

No restocking fees are charged.

30-Day Satisfaction Guarantee

We stand behind the quality and performance of the Frontfoot Sleeve.

If you have tried the product and are not satisfied with your experience, contact us within 30 days of delivery.

Our support team will review your request and provide instructions for the next steps.

Your satisfaction guarantee remains available even if you have tried the product, subject to the terms of our refund policy.

Free Size Exchanges

We understand that finding the correct size is essential for comfort and performance.

If your Frontfoot Sleeve does not fit correctly, we offer FREE size exchanges.

Please contact our customer support team with your order number and the size you would like to receive.

Our team will provide the necessary instructions to arrange your replacement size at no additional cost.

Refund Policy

Once a return has been received and inspected, or a refund request has otherwise been approved, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days.

Additional processing time may be required by your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a defective, damaged, or incorrect product, contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs of the item where possible.

Our team will review the situation and arrange an appropriate resolution, which may include a replacement or refund.

Pre-Orders

If a product is offered for pre-order, the estimated shipping or availability date will be displayed on the product page.

Pre-order delivery estimates may differ from standard shipping times.

Any cancellation or refund restrictions for pre-orders will be subject to applicable consumer protection laws and the terms communicated at the time of purchase.

Late or Missing Refunds

If you have not received an approved refund, please first check your bank account.

Next, contact your bank or credit card provider, as refunds may require additional processing time before they appear in your account.

If the refund is still missing, contact Frontfoot customer support so we can investigate.

Contact Us

For questions regarding shipping, delivery, order tracking, cancellations, returns, or refunds, please contact our customer support team.

Store Name: Frontfoot

Website: https://www.frontfoot.store/

Contact Page: https://www.frontfoot.store/pages/contact

Order Tracking: https://www.frontfoot.store/pages/track-order

Please provide your order number and the email address associated with your purchase when contacting us.

We are committed to providing clear communication, dependable customer service, and a positive shopping experience.

Nothing in this policy limits any mandatory rights available to customers under applicable consumer protection laws.

Thank you for shopping with Frontfoot!