Terms of service

OVERVIEW

Welcome to Frontfoot!

This website is operated by Frontfoot. Throughout the site, the terms "we," "us," and "our" refer to Frontfoot.

Frontfoot operates this website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide customers with a convenient and secure shopping experience.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein.

Please read these Terms carefully before accessing or using our website.

If you do not agree to these Terms, you should not use our Services.

Nothing in these Terms limits any mandatory consumer protection rights available under applicable law.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the permission and supervision of a parent or legal guardian.

You agree to use our website and products only for lawful purposes.

You must not use our products or Services in any way that violates applicable laws or regulations.

You must not transmit viruses, malware, or any other harmful code through our website.

Any violation of these Terms may result in suspension or termination of access to our Services.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

Frontfoot specializes in protective sports accessories, including the Frontfoot Sleeve, a reusable sleeve designed for the big toe, ball of the foot, and forefoot during soccer and other suitable athletic activities.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizing information, and prices are accurate.

However, product colors and appearances may vary slightly depending on your device's display settings.

Product performance, comfort, and fit may vary depending on individual use, footwear, foot shape, and other circumstances.

The Frontfoot Sleeve is designed to help provide a protective layer against friction in designated areas of the foot. It is not intended to diagnose, treat, cure, or prevent any medical condition.

We do not guarantee that our products will eliminate all discomfort, friction, or blisters.

Customers should follow the product instructions and sizing recommendations provided on our website.

We reserve the right to modify, discontinue, or limit product availability where permitted by law.

SECTION 3 – ORDERS AND ORDER ACCEPTANCE

By placing an order through Frontfoot, you agree to provide accurate and complete purchase, payment, billing, and shipping information.

Submitting an order constitutes an offer to purchase the selected products.

Your order becomes accepted when we confirm acceptance, subject to applicable law.

We reserve the right to decline or cancel orders for legitimate reasons, including:

  • Suspected fraudulent transactions

  • Incorrect or incomplete payment information

  • Product unavailability

  • Pricing or listing errors

  • Shipping restrictions

  • Orders that violate applicable laws

If an order is canceled after payment has been collected, the applicable payment will be refunded.

We may contact you using the email address or phone number supplied during checkout to resolve order-related issues.

SECTION 4 – PRICING AND PAYMENTS

All product prices are displayed in the currency indicated on our website or at checkout.

Prices, promotions, discounts, and product availability may change without prior notice.

The price confirmed at checkout will generally be the price charged for your purchase.

Applicable taxes, delivery charges, and other costs will be displayed during checkout where required by law.

Frontfoot accepts the payment methods made available through our checkout system.

Payments are processed through secure payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing errors and take appropriate action regarding affected orders, including offering a corrected price or canceling and refunding an order where legally permitted.

SECTION 5 – SHIPPING AND DELIVERY

Frontfoot offers FREE standard shipping on eligible orders within the United States, including single-pair purchases.

Our standard order processing time is approximately 3–5 business days.

Estimated delivery to U.S. addresses is 7–12 business days from the date of purchase, including processing time.

These delivery estimates are not guaranteed and may vary due to:

  • Shipping carrier delays

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • High order volumes

  • Unexpected logistical disruptions

We will make reasonable efforts to meet the advertised delivery timeframe.

Customers are responsible for supplying accurate shipping information.

Risk of loss or damage transfers to the customer upon delivery, or at another time expressly required by applicable law.

For additional details, please review our Shipping Policy:

https://www.frontfoot.store/policies/shipping-policy

SECTION 6 – RETURNS, REFUNDS, AND EXCHANGES

At Frontfoot, customer satisfaction is important to us.

We offer a 30-day satisfaction guarantee beginning on the date your order is delivered.

If your Frontfoot Sleeve does not meet your expectations, you may contact us within 30 days of delivery to request assistance, a return, or a refund under our Refund Policy.

We also offer FREE size exchanges for customers who order the incorrect size.

To request a return, refund, or exchange, please contact our customer support team through our official contact page.

Our team may request your order number, purchase details, and additional information necessary to process the request.

Please do not send products back without receiving return instructions.

Approved refunds are issued through the original payment method.

Refund processing times may vary depending on the payment provider.

For complete information, please review our Refund Policy:

https://www.frontfoot.store/policies/refund-policy

Nothing in this section limits any statutory return, cancellation, or refund rights.

SECTION 7 – ORDER CANCELLATIONS

Customers may request to cancel an order before it has entered final fulfillment processing or been dispatched.

Once an order has been shipped, we may no longer be able to intercept or cancel the shipment.

If your order has already been dispatched, please contact customer support to discuss your available return options.

Cancellation requests are subject to our Refund Policy and applicable consumer protection laws.

Frontfoot reserves the right to cancel suspicious, unauthorized, or otherwise invalid orders where permitted by law.

SECTION 8 – ACCOUNTS AND CUSTOMER INFORMATION

Certain features of our website may require customers to create or maintain an account.

You agree to provide accurate, current, and complete information when registering or making a purchase.

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to notify us promptly if you suspect unauthorized access to your account.

We may restrict or suspend accounts associated with fraudulent activity, misuse, or violations of these Terms, subject to applicable law.

SECTION 9 – INTELLECTUAL PROPERTY

All content available on Frontfoot, including but not limited to:

  • Brand names and logos

  • Product photographs

  • Product descriptions

  • Graphics and illustrations

  • Website designs

  • Videos and written materials

  • Advertising content

  • Other original creative materials

is owned by Frontfoot or its respective licensors and may be protected by copyright, trademark, and other intellectual property laws.

You may access the website for lawful personal and non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

Unauthorized use of Frontfoot's intellectual property is prohibited.

SECTION 10 – THIRD-PARTY SERVICES AND TOOLS

Our website may provide access to services operated by third parties, including payment processors, shipping providers, analytics tools, and other integrations.

These third-party services may operate under their own terms and privacy policies.

Frontfoot does not control independent third-party platforms and is not responsible for their content, practices, or services except where responsibility is imposed by applicable law.

We encourage customers to review the relevant third-party policies before using external services.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to external websites, resources, or services that are not owned or operated by Frontfoot.

These links are provided for convenience and informational purposes.

We do not guarantee the accuracy, reliability, or availability of third-party content.

Accessing external websites is at your discretion.

Frontfoot is not responsible for losses resulting solely from your dealings with independent third parties, except where applicable law provides otherwise.

SECTION 12 – RELATIONSHIP WITH SHOPIFY

Frontfoot is powered by Shopify, which provides the technology that supports our online store.

However, purchases made through our website are transactions between customers and the merchant operating Frontfoot.

Shopify is not the seller of products purchased from Frontfoot.

Questions regarding orders, shipping, returns, product quality, or refunds should be directed to Frontfoot customer support.

Nothing in these Terms affects any separate rights or responsibilities imposed by applicable law or Shopify's own agreements.

SECTION 13 – PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

We collect and process personal information as necessary to operate our website, process orders, provide customer support, improve our Services, and fulfill other purposes described in our Privacy Policy.

Certain information may be shared with service providers, including Shopify, payment processors, shipping companies, and other partners involved in operating our store.

For further details regarding how information is collected, processed, stored, and protected, please review our Privacy Policy:

https://www.frontfoot.store/policies/privacy-policy

By using our Services, you acknowledge that you have been provided access to our Privacy Policy.

SECTION 14 – CUSTOMER FEEDBACK AND REVIEWS

We welcome customer reviews, feedback, recommendations, and suggestions.

When submitting feedback or reviews to Frontfoot, you confirm that your content is truthful to the best of your knowledge and does not violate the rights of any third party.

By submitting content for publication, you grant Frontfoot a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish that content for legitimate business purposes, including website improvement, customer communications, and marketing, subject to applicable law.

We reserve the right to moderate or remove unlawful, fraudulent, abusive, or otherwise prohibited content.

We do not guarantee that every review or submission will be published.

Any use of personal information in customer feedback is subject to our Privacy Policy and applicable law.

SECTION 15 – ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, incorrect pricing, inaccurate product information, or other unintentional mistakes.

We reserve the right to correct inaccuracies and update website information without prior notice.

If an error affects an existing order, we will handle the situation in accordance with applicable consumer laws.

Where appropriate, customers will be notified and offered available remedies, including a refund.

SECTION 16 – PROHIBITED ACTIVITIES

Customers and visitors agree not to:

  • Use our website for illegal purposes

  • Engage in fraudulent purchases or transactions

  • Attempt to gain unauthorized access to our systems

  • Upload or distribute malicious software

  • Copy or commercially exploit website content without permission

  • Misrepresent their identity

  • Harass or threaten other users or employees

  • Interfere with website functionality or security

  • Collect personal information about other users without authorization

  • Engage in activities that violate intellectual property rights

We reserve the right to restrict access to users who violate these rules, subject to applicable law.

SECTION 17 – PRODUCT USE AND SAFETY

Frontfoot products are designed for their stated purposes and should be used according to the product instructions.

Customers should ensure they select the appropriate size and use products correctly.

Our protective sports sleeves are not substitutes for properly fitted footwear, professional medical advice, or necessary medical treatment.

Discontinue use if the product causes unusual pain, irritation, or discomfort.

Individual results may vary depending on footwear, athletic activity, fit, and personal circumstances.

Frontfoot does not guarantee the prevention of all injuries, blisters, or foot-related conditions.

Nothing in this section limits our liability for defective or unsafe products where such liability cannot legally be excluded.

SECTION 18 – DISCLAIMER OF WARRANTIES

We strive to provide accurate information, reliable Services, and high-quality products.

Our website and its digital features are provided on an "as available" basis.

We cannot guarantee uninterrupted website access or that all technical features will always function without errors.

To the fullest extent permitted by applicable law, we disclaim warranties relating solely to uninterrupted access to website services.

However, nothing in these Terms excludes or restricts mandatory product warranties, consumer guarantees, or other statutory rights.

Our advertised 30-day satisfaction guarantee remains available under the conditions described in our Refund Policy.

SECTION 19 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Frontfoot and its service providers shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website where such liability may lawfully be excluded.

We are not responsible for losses resulting exclusively from circumstances beyond our reasonable control, except where applicable law imposes responsibility.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, personal injury, defective products, or any other liability that cannot lawfully be excluded or limited.

Customers retain all mandatory rights and remedies under applicable consumer protection laws.

SECTION 20 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Frontfoot against third-party claims, losses, or reasonable legal expenses arising directly from your unlawful use of our Services, willful misconduct, or infringement of third-party rights.

This provision does not apply to claims arising from Frontfoot's own unlawful actions or breach of its legal obligations.

Nothing in this section overrides mandatory consumer protection rights.

SECTION 21 – SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be limited or removed to the extent necessary.

The remaining provisions will continue to apply.

These Terms, together with our published policies and any additional terms expressly agreed to during checkout, constitute the agreement governing the use of our website and purchases from Frontfoot.

Failure by Frontfoot to enforce a particular provision does not constitute a permanent waiver of that provision or any other legal right.

SECTION 22 – GOVERNING LAW AND DISPUTES

These Terms are governed by the laws applicable to the business operating Frontfoot, subject to mandatory consumer protection laws.

Any dispute arising from a purchase or use of our Services should first be directed to Frontfoot customer support so that we may attempt to resolve the matter.

Nothing in these Terms restricts customers from pursuing available legal remedies, contacting consumer protection authorities, or bringing claims before a court with jurisdiction under applicable law.

Mandatory consumer laws in a customer's country or region of residence will continue to apply where required.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms of Service periodically to reflect changes in our operations, products, Services, or legal requirements.

The latest version will be published on this page with an updated revision date.

Where legally required, customers will be notified of material changes.

Changes will not retroactively remove rights acquired under previously completed purchases.

Continued use of our website after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 24 – CONTACT INFORMATION

For questions regarding these Terms of Service, products, orders, payments, shipping, returns, or refunds, please contact us through our official customer support channels.

Store Name: Frontfoot

Website: https://www.frontfoot.store/

Contact Page: https://www.frontfoot.store/pages/contact

Order Tracking: https://www.frontfoot.store/pages/track-order

We aim to respond to customer inquiries as promptly as possible.

When contacting customer support about an order, please include your order number and the email address used during checkout.

Thank you for choosing Frontfoot!

© 2026 Frontfoot. All rights reserved.